Terms & Conditions

By placing an  order through our store you agree to the following:
 
********PLEASE EMAIL A SUITABLE DELIVERY DATE AFTER ORDERING********
********NO ORDERS ARE SENT UNTIL A DATE IS CONFIRMED********
 
In the event of the customer receiving their goods being away from the delivery address, we shall not be responsible for death of any livestock in this process and must be signed for on the first attempt of delivery.
The photos used on our website are pictures of the product you will receive unless stated otherwise. In the instances of hermit crabs and snails etc there is a generic photo for such items.
Marine Livestock holds no credit/debit card details of our customers, all transactions are completed through the paypal service offered.
Any order that is damaged or DOA (dead on arrival), we need to be notified the same day before 6pm. Our standard delivery service is before 4pm therefore this gives you at least 2 hours to notify us and taken any photos required for proof of losses.
In the rare occurance the livestock dies before being shipped you will be notified to see if it could be replaced with something else, if not you will be refunded.
All orders must be paid for before they are dispatched.
Please note that we do our best to provide correct latin names, however, we cannot guarantee that they are correct.
As we sell through various sites a coral or invert may become unavailable after you have paid for it. We try to keep the site as up to date as possible however, sometimes this may occur. In this event you would be refunded for that item or the whole order if you wish.
Marinelivestock.co.uk will not be liable for any damages/injuries you may suffer.
Buy purchasing a product you acknowledge that you understand about the care and nature of the item and any special care there may be needed.